Technical Writing Experience

Summary

Engineer turned technical writer with sixteen years of experience translating complex software and systems into clear, user-focused documentation. Skilled in API docs, developer guides, and technical tutorials for audiences ranging from engineers to non-technical stakeholders.

Skills

• Documentation & Writing: Technical manuals, API docs, developer guides, user tutorials, knowledge bases
• Tools: Sphinx, Git, Confluence, MediaWiki, Markdown, Jekyll, Read the Docs, JSDoc, Swagger
• Data & Visualization: GIS, Matplotlib, Plotly, Visio, Diagrams, Mermaid
• Technical Background: Python, JavaScript/TypeScript, Ruby, PHP, FastAPI, Django, Flask, React, Ruby on Rails, Docker, Git, CI/CD, AWS, MySQL, PostgreSQL, Redis

• Produced end-user documentation and training materials for custom tools and data pipelines, enabling investigative journalists and nonprofit teams to work independently without developer support.
• Created system architecture diagrams and data flow charts that reduced onboarding time for client teams by clarifying complex integrations.
• Wrote plain-language technical reports and summaries of government and financial data analysis, helping non-technical stakeholders understand key findings.

• Created detailed user guides for GIS-based property risk applications, enabling staff to identify parcels, interpret satellite overlays, and generate automated mailers with minimal training.
• Documented the full pipeline for processing DOT engineering drawings and tax records, providing reproducible steps for future engineers and analysts.
• Developed tools in Django and TypeScript and translated implementation details into clear, user-focused documentation for analysts and legal teams.

• Authored training manuals, onboarding guides, and API references that streamlined adoption of outage tracking, billing insights, and mapping systems across engineering and operations teams.
• Documented the architecture, schema mapping, and migration workflows of a Flask-based ETL & CMS platform, reducing dependency on senior engineers for support.
• Facilitated cross-department knowledge sharing by standardizing documentation practices across engineering, infrastructure, and operations groups.

• Authored SOP documentation for warehouse and fulfillment workflows, reducing training time for new employees.
• Developed and documented a Ruby on Rails ERP system, providing user guides that enabled staff to manage all warehouse operations independently.
• Created RESTful APIs and wrote integration documentation so third-party systems could consume real-time product, pricing, and inventory data.

• Authored quality assurance guidelines that standardized collection practices across field teams, improving consistency of reporting.
• Developed interactive dashboards and GIS applications so utility usage could be understood and acted upon by non-technical staff
• Created workflow documentation for GIS dataset ingestion and cleaning, ensuring repeatability for future data engineers.

• Interpreted complex electronic schematics, wiring diagrams, and technical manuals to troubleshoot and maintain advanced sonar and navigation systems.
• Trained junior technicians in reading schematics and applying troubleshooting workflows.

Education

BS, Geographic Information Systems - University of South Carolina | 2008 - 2010
AS, General Studies - Tidewater Community College | 2006 - 2008